AI Voice Agent - Admin Control Center

Total Call Sessions

0 avg conversational turns per call

Qualified Transfers

0% conversion rate to senior specialist

Audio Fast-Path Rate

0 instant pre-recorded clips served (0ms)

Avg Duration

Total DNC Exits: 0

Call Session	Bot Used	Caller ID	Date & Time	Duration	Turns	Outcome / Status	Audio Mix	Action
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Live Dialpad

Dial a number — once the call connects, the active AI voice bot answers and takes over the conversation automatically.

Dial a Number

Checking…

Live Call Status

Connection Method: -

Agent User: -

Campaign: -

Agent State: -

Active Bridged Calls: 0

What Happens When You Dial

1 You Dial From this dialpad

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2 ViciDial Bridges Call Onto AudioSocket

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3 Bot Answers Auto greeting

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4 AI Runs the Call No manual input needed

AI Voice Bots Fleet

Manage, configure, and create custom outbound/inbound voice personalities with unique script flows.

Dialer Integration & Telephony Details

Inspect live ViciDial API connections, AudioSocket SLIN bridge status, and warm-transfer parameters.

Telephony Media Bridge (AudioSocket)

Active

AudioSocket Host: 0.0.0.0

AudioSocket Port: 4001

Control Socket Port: 4000

Codec / Format: SLIN 8kHz Signed-Linear Mono

VAD RMS Threshold: 350

Silence Detection: 450ms

Live Telephony Flow

1 ViciDial / Asterisk AudioSocket Channel

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2 Node SLIN Bridge Port 4001 Server

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3 ElevenLabs Scribe STT PCM to Text

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4 AI Brain & Fast-Path Hybrid Audio & LLM

ViciDial Configuration Settings

Connection Method

ViciDial Base API URL

Non-Agent API URL

Agent Screen / API URL

API User

Campaign ID

Dial Timeout (sec)

Live Lead Warm-Transfer Configuration

Target Closer In-Group

Override Phone Number

Enable live auto-transfer when AI qualifies lead

Bot-Specific Knowledge Base

Each AI voice bot maintains its own isolated facts, program details, objections, and speech recognition patterns.

Editing Bot:

1. Company & Campaign Identity

Injected into Brain

Organization / Entity Name

Headquarters Location

Licensing & Area

Program & Product Details

What The Product Covers

Target Age Range

Medical Exam Rule

Rate Policy

Pricing & Tier Options

2. FAQs, Objections & Human Speech

Natural Reasoning

Standard Objection Rebuttals (1 Sentence Spoken)

"Is this the government?"

"How much does it cost?"

"Can you just send it in the mail?"

"Why do you need my checking/banking account?"

Custom Bot Q&A Rebuttals

Speech Recognition Context (How real humans speak)

Guides the AI on interpreting real colloquial caller speech:

Age patterns (e.g. "Born in 1961", "Retiree"):

Health patterns (e.g. "Take a pill for blood pressure"):

Smoker patterns (e.g. "Quit 10 years ago" = discount):

Security & Admin Credentials

Update your administrator password and manage active dashboard sessions.

Change Admin Password

Platform Diagnostics

Node Environment: Production / Local Express

STT Provider: ElevenLabs Scribe v2

TTS Voice Engine: Eleven_Flash_v2_5 + Disk Cache

Primary Brain: Gemini 2.5 Flash

Failover Brain: Anthropic Claude 3.5

VoiceAgentAdmin